Call center

Voice logging

VoiceTracking

This voice logging solution permits precise and fast sharing of all the contents and nuance in the customer's precious voice. Our actual implementation cases include 450 companies totalling 50,000 seats. VoiceTracking includes special functions such as "sound tags" on the logged voice, fast and slow playback using speaking rate change technology to facilitate listening, real-time monitoring, and chasing playback.

Speech recognition/search

VoiceTracking KeywordFinder

Using word-spotting speech recognition technology, relevant words such as prohibited terms and marketing-related words in large logged data or live telephone calls can be retrieved and visualized, resulting in shorter monitoring time and lower cost, improving compliance management efficiency KeywordFinder is offered in two versions: the server version, suitable to existing data files, and the client version, suitable to streaming conversations.

Ultra-high-speed speech search

Animo Search

Ultra-high-speed search of words from video and audio data using our own phonetic search and spoken word adaptation technologies. Since the search is carried out after converting the speech data into phonetic symbols, no dictionary is needed. The search target may be a new word, a proper name, and may include pronunciation ambuiguity.

Speech analysis

Call-Scope Analyzer

We perform automatic analysis of large logged telephone speech data including dialog analysis, keyword search, speaking rate detection, voice stress detection, nodding count analysis, etc. Quantitative evaluation of speech makes it possible to evaluate call center agents in an objective way. It may also help improving business or perform market-oriented analysis (VOC - voice of customer).

Push-tone input

DTMF recognition

This software accurately recognizes DTMF signals (also known as "tone" or "push" signals). It permits using push-type telephone lines to input numbers. The software is used for user ID and password input in IVR systems and voice portal systems, for primary service routing of incoming calls received by call centers and help desks, etc.

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Welfare

Aphasia rehabilitation

Hanatuzumi

Based on the global structuration theory, this software helps restoring impaired linguistic abilities through the simultaneous use of multiple senses such as audition, vision, and tactile sense. We support promoting effective rehabilitation in hospitals or at home with a clear narration, beautiful pictures, and pleasant excercises.
Supervision: Prof. K. Yonemoto, Prof. Emeritus at the Jikei University School of Medicine

Aphasia rehabilitation

Training CD for light and medium severeness

This rehabilitation training software is for aphasia patients of medium and light levels of severeness. It contains 520 training phrases and can be played back using a conventional CD player. In combination with Hanatuzumi III, it is possible to conduct training on discontinuous and low-frequency listening, resulting in more effective rehabilitation.
Supervision: the Jikei University School of Medicine, Department of Rehabilitation Medicine Production: Japan Institute for Speech Therapy (JIST)

Aphasia rehabilitation

Tona-chan Cards

These illustration cards help conduct the ""tonaeuta"" (chanting verses) training based on the global structuration theory. Using 20 types of emotive expressions such as ""no!"", ""tastes good!"", ""great!"", etc., it enables a rich spoken language training, closer to the real world.
Supervision: the Jikei University School of Medicine, Department of Rehabilitation Medicine Production: Japan Institute for Speech Therapy (JIST)

Speech dialog support

Speech Dialog Aid

We enable communication by voice using speech synthesis technology for those who lost their ability to speak due to larynx cancer, head and neck cancer, muscular dystrophy, etc. In addition, we offer the Individual Speech Synthesis feature that enables the patient to use his or her own voice for speech synthesis.
Joint development: Kimitaka Kaga, Professor Emeritus, The University of Tokyo, School of Medicine

Acoustics/utterance and language acquisition test

SUGI SpeechAnalyzer for medical care

This tool enables visualization of speech waveform, pitch, spectrum, etc. It is widely used in basic research on speech language, otorhynolaryngology, acoustic analysis for dentistry, and analysis of utterances/language acquisition in the treatment of language and auditory problems.
Supervision: Miyoko Sugito, Director of the Institute for Speech Communication Research

Laryngeal disease screening

Voice health check

This system aims at achieving early detection of vocal fold nodules vocal fold polyps, and laryngeal cancer through the analysis of speech data. We perform automatic analysis through the Internet of speech data recorded from a PC (screening test). Thus, doctors may focus their attention on more suspicious cases, saving the patient's time and money.

Joint development: Prof. Hiroyuki Fukuda, Director of Tokyo Voice Center, International University of Health and Welfare

Hand-held vibration timer unit for walking rehabilitation

Pocket rhythm

This hand-held vibration timer unit helps patients with dysphemia and Parkinson's disease acquire a sense of timing and rhythm in their walking rehabilitation.

Supervision: Prof. Satoshi Miyano, the Jikei University School of Medicine, Department of Rehabilitation Medicine
Orientation: Prof. Kyoko Dozeki, former Principal Researcher in Speech and Auditory Research at the Jikei University School of Medicine, Department of Rehabilitation Medicine

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